FAQs
What kinds of vinyl records do you sell?
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We offer new releases, gently used records, reissues, classic albums, limited editions, and special editions across various genres.
When will I receive my order?
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1-3 Business Days (Monday - Friday). Orders that are missing info (ie. billing address is wrong) and large value orders may require extra verification and will add to this processing time. Shipping time will vary depending upon the service selected and your location.
What are your shipping methods?
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Domestic Shipping
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All US and Canada orders will be shipped with UPS or USPS based on customer preference. Shipping will be calculated at checkout based on the weight and dimensions of each order.
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International Shipping (Excluding Canada)
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All NON-US and NON-Canada orders will be shipped with DHL Express. Shipping will be calculated at checkout based on the weight and dimensions of each order.
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Customs, Duties, and Taxes
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Electric Banana Records is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
How long do your shipping methods take?
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USPS Media Mail: 2-8 business day transit + processing time
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USPS Priority Mail: 1-3 business day transit + processing time
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UPS Ground: 1-5 business day transit + processing time
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UPS 2nd Day Air: 2 business day transit + processing time
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UPS Next Day Air: 1 business day transit + processing time
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*Note* Shipping time does not include weekends or holidays
Do you offer returns?
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In certain situations, yes. Please refer to our return policy for eligibility criteria and instructions on how to initiate a return or exchange.
How do you package vinyl records for shipping?
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We take great care in packaging vinyl records in vinyl specific packaging to ensure they arrive safely and undamaged.
Do you offer gift cards?
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Yes, we offer eGift cards in various denominations, which make perfect gifts for vinyl enthusiasts. Gift cards are delivered via email and can be redeemed at checkout.
Do you buy records?
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Sometimes! Please contact us if you have a record or collection that you’re interested in selling.
How can I stay updated on new arrivals and promotions?
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We love posting our favorite new arrivals, exclusive promotions, sales, and special offers on Instagram.
Return Policy
All vinyl + dvd + media sales are final, and returns are not accepted. If you receive a record that appears to have been damaged in shipping or defective, please contact us immediately at support@electricbananarecords.com.